4-Steps to Ensuring Proactive Maintenance & IT Support for Your Business

In our digitally dependent world, a blackout of any duration can damage profits and client confidence. Yet 70% of companies, both with internal IT departments and those using hosted IT vendors, take a patchwork approach to managing their infrastructure. These businesses receive lackluster IT support at best, waiting for problems to occur and then scrambling…

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Stop the Vicious Email Cycle, Collaborate with Google Docs

As ubiquitous as Google is these days, some of its lesser known features are worth some attention, especially when it comes to file sharing and collaborating on projects. Like many people, I was accidentally introduced to Google Docs when I inadvertently selected the “open as a Google spreadsheet” option on an Excel attachment I had…

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“Advances” in Remote Support

Just the other day I overheard a conversation regarding a service provider and their inability to fix a simple network connectivity issue over the phone. I said to myself, “Why aren’t they using remote assistance tools to address these issues?” While Advance does indeed offer phone support, the bulk of service calls within our Network…

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Remote Software

How important is remote software to our industry? In my opinion it is absolutely necessary and should be a staple within any helpdesk environment. Remote support minimizes downtime and allows the service provider to instantly triage most issues without the constraints of time or travel. In the beginning it wasn’t always so easy to remote into a…

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Control your data – don’t let it control you

Multifunctional printer/ scanner/ fax devices are being used more and more in the everyday office. With that said, the number of options available on these devices (also known as MFPs or MFDs) also continues to grow thus requiring more detailed MFP configuration. The majority of new multifunctional devices are setup with simple scanning solutions such…

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