Service & Support
Outstanding Service & Support
Advance service is special. It’s thorough, unique and award-winning.
We deploy a first-rate team of over 65 technicians, all trained in our in-house, manufacturer-certified training facility, one of only a few found in the United States. And we offer emergency service 24/7, 365 days a year.
When we arrive at your office, we expertly address the need at hand, and we also perform minimum call procedures (MCP), included in your service to ensure that your devices are operating at peak efficiency.
We even go so far as to take apart every piece of equipment to inspect it and to anticipate problems it might develop in the field.
Onsite & Online
Advance is known for our exceptional printer network hardware and service support. We’re evolving every day to meet the business needs of our clients, so it’s only natural that we offer the same exceptional services for your network systems as well.
We want the customer experience to be as simple and hassle free as possible, so we provide a plug and play capability for your new hardware. The moment it arrives, it’s fully configured and ready for you to plug into your network.
If you need assistance with connectivity, Advance provides a remote support system to remote in and fix your problem quickly, and without having to wait around for someone to come onsite to correct the problem.