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About Us

Why Advance?

Because Business is a Human Thing. Work with the team that believes that the human side of what we do is just as important as the technology we work with.

Partnerships

Advance is proud to partner with local icons such as the Baltimore Ravens, University of Maryland Terps Athletics, the Maryland Zoo, the National Aquarium, and more!

Mission & Culture

Our team prides itself on embodying our mission, “We are a people company with an intense passion for improving our customers’ businesses and enhancing our team members’ lives.”

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We Live and Believe This Stuff. Find out how Advance activated its 170 employees to provide greater support of local nonprofits and the causes that they believe in.

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What are we up to? Whether we’re humbly accepting top workplace and industry awards or partnering with the Ravens to bring our community something exciting, read up on all the juicy details here.
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Training Resources

Request Training or check out our vast library of videos and how-to guides that will walk you through common FAQs related to your technology.
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Device Care & Maintenance

How to Change the Staples on Your Ricoh/Savin IM & MP Series Device
How to Change the Staples on Your Ricoh/Savin MP & IM Series
How to Change the Toner on Your Ricoh/Savin IM Series Device
How to Change the Toner on Your Ricoh/Savin MP & IM Series
How to Change the Waste Toner Bottle on Your Ricoh/Savin MP & IM Series
How to Replace the Roll Media on Your KIP Device
Safely Cleaning the Smart Operation Panel on Your Ricoh or Savin Device

Printing 101

How to Default Your Ricoh/Savin PCL 6 Print Driver to Black & White
How to Print Envelopes Using the Bypass Tray on Your Ricoh/Savin Equipment
Printing Confidential Documents on Your Ricoh/Savin Machine: Locked and Hold Print
Printing Features on Your Ricoh/Savin IM Series Device
Tray Paper Settings on Your Device

Copying 101

Copying Features on Your Ricoh/Savin IM Series Device
Defaulting Your Ricoh/Savin IM Series to Sort Pages Sequentially
Scanner Features on Your Ricoh/Savin IM Series Device

Scanning 101

How to Add an Email Address to the Scanner (Classic) Screen on Your Ricoh/Savin Machine
How to Set Common Scan Defaults on Your Ricoh/Savin IM Series
How to Set Scan Default to Color & Resolution Settings on Your Ricoh/Savin IM Series Device

Faxing 101

Faxing Features on Your Ricoh/Savin IM Series Device
How to Setup Fax Forwarding on Your Ricoh/Savin IM Series Device

Ricoh/Savin IM Series

Configuring Default Settings on Your Ricoh/Savin Device
Copying Features on Your Ricoh/Savin IM Series Device
Defaulting Your Ricoh/Savin IM Series to Sort Pages Sequentially
Document Server Features on Your Ricoh/Savin IM Series Device
Document Server Features on Your Ricoh/Savin MP & IM Series Device
Faxing Features on Your Ricoh/Savin IM Series Device
How to Add an Email Address to the Scanner (Classic) Screen on Your Ricoh/Savin Machine
How to Change the Staples on Your Ricoh/Savin IM & MP Series Device
How to Change the Staples on Your Ricoh/Savin MP & IM Series
How to Change the Toner on Your Ricoh/Savin IM Series Device
How to Change the Toner on Your Ricoh/Savin MP & IM Series
How to Change the Waste Toner Bottle on Your Ricoh/Savin MP & IM Series
How to Default Your Ricoh/Savin PCL 6 Print Driver to Black & White
How to Print Envelopes Using the Bypass Tray on Your Ricoh/Savin Equipment
How to Program Icons to the Home Screen on Your Ricoh/Savin Machine
How to Retrieve the Counter Report (Meter Reading) on Your Ricoh/Savin IM Series Device
How to Set Common Scan Defaults on Your Ricoh/Savin IM Series
How to Set Scan Default to Color & Resolution Settings on Your Ricoh/Savin IM Series Device
How to Setup Fax Forwarding on Your Ricoh/Savin IM Series Device
Managing the Address Book on Your Ricoh/Savin IM Series Device
Overview of the Contactless Temperature Scanning Kiosk
Printing Confidential Documents on Your Ricoh/Savin Machine: Locked and Hold Print
Printing Features on Your Ricoh/Savin IM Series Device
Safely Cleaning the Smart Operation Panel on Your Ricoh or Savin Device
Scanner Features on Your Ricoh/Savin IM Series Device
Tray Paper Settings on Your Device

Ricoh/Savin MP Series

Document Server Features on Your Ricoh/Savin IM Series Device
Document Server Features on Your Ricoh/Savin MP & IM Series Device
How to Change the Staples on Your Ricoh/Savin IM & MP Series Device
How to Change the Toner on Your Ricoh/Savin IM Series Device
How to Print Envelopes Using the Bypass Tray on Your Ricoh/Savin Equipment
How to Retrieve the Counter Report (Meter Reading) on Your Ricoh/Savin IM Series Device
Tray Paper Settings on Your Device

Meters

How to Retrieve the Counter Report (Meter Reading) on Your Ricoh/Savin IM Series Device

Staples

How to Change the Staples on Your Ricoh/Savin IM & MP Series Device
How to Change the Staples on Your Ricoh/Savin MP & IM Series

Toner

How to Change the Toner on Your Ricoh/Savin IM Series Device
How to Change the Toner on Your Ricoh/Savin MP & IM Series
How to Change the Waste Toner Bottle on Your Ricoh/Savin MP & IM Series

Microsoft Office Applications

Microsoft Office 365 Series: Planner

KIP Wide Format

How to Replace the Roll Media on Your KIP Device

Canon IR & DX Series

How to Change the Staples on Your Canon Machine
How to Change the Toner on Your Canon Machine
How to Change the Waste Toner Bottle on Your Canon Machine
How to Send a Secure Print Job on Your Canon Device
How to Set up Fax Forwarding on Your Canon Copier

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All Rights Reserved.

Locations

Headquarters & Showroom
10755 York Road
Cockeysville, MD 21030
410-252-4800

Rockville Office & Showroom
9200 Corporate Blvd, Ste. 230
Rockville, MD 20850

Frederick Office
148 West Patrick St, 1st Floor
Frederick, MD 21701

Terps Showroom @ Xfinity Center
By appointment only

Ravens Stadium Showroom
By appointment only

Mailing Address
Advance
P.O. Box 627
Cockeysville, MD 21275-9319

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