Advance is 2023 Recipient of the RFG Circle of Excellence Award
Advance Business Systems is the recipient of the 2023 RFG Circle of Excellence award for the 10th year in a row. This award is based on a strict set of specific guidelines and standards established by Ricoh USA for dealer service and support excellence. After careful review of dealer submissions, Ricoh selects the highest performing dealers to receive this award. Advance is proud to be recognized year after year for providing outstanding service to its customers.
Advance’s reputation for providing legendary customer service comes from having over 58 years to perfect the customer service experience for its business partners throughout Maryland. Their service team provides the highest level of service for customer equipment stemming from the rigorous in-house manufacturer certified training program required for all new service members before entering the field. In addition, Advance is able to effectively manage productivity and efficiency of their field teams and customer Help Desk program, while continually meeting or exceeding the needs of customers.
“Since the start of the pandemic, our industry has been hit with unprecedented challenges. Supply chain disruptions, an extremely tight labor market and multiple price increases have collectively threatened many dealers’ ability to provide service at the exceptional level that customers expect. Despite all of these challenges, Advance has never wavered on our commitment to continuously investing in our people and our business. Winning the 2023 RFG Circle of Excellence Award is proof that our approach to the business is the right one that will serve our customers and employees well for the long run, “ says Jeff Elkin, President of Advance.
Advance is an iconic Baltimore-based business serving the Maryland business community for over 58 years! They attribute their longevity to delivering exceptional service to customers as well as their commitment to the growth and development of their employees. Advance’s mission: “We are a people company with an intense passion for improving our customers’ businesses and enhancing our team members’ lives,” is the guiding principle behind their every action. Advance partners with Maryland businesses to identify areas within their organizations that would benefit from more effective technology and processes to help increase efficiencies while maintaining the security of their data and the safety of their employees. Advance provides Hardware, Managed IT, Managed Print, Document Management and Software Enhancement services.
From its inception in 1964, Advance has made caring for and investing in its employees and their families a top priority. The culture is team-oriented and collaborative with standardized processes in place that create efficiencies that are utilized at every level of the organization. Advance has been able to consistently thrive in the Baltimore marketplace by constantly adapting to and staying ahead of business and technology innovations.
Since their start in 1962, Ricoh has been on the forefront of workplace innovation. “Today, we’re empowering our customers to respond to our changing world with actionable insights and create more meaningful human experiences. Our global team of 90,000 employees serves a vast array of industries, helping our customers unleash the full power of trapped information to unlock the full potential of their employees and their business. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today’s age of hybrid and borderless work.”