Advance is Granted Ricoh/Savin 2018 RFG Circle of Excellence Award
Advance announces that it is the recipient of the 2018 RFG Circle of Excellence award from Ricoh USA, a global technology company known for enabling companies and individuals to work smarter with innovative products and dynamic solutions that help businesses grow and profit.
The RFG Circle of Excellence award recognizes dealers who have demonstrated outstanding service and support to its customers and exceeded Ricoh/Savin’s requirements for service excellence. Advance’s service team was recognized not only for the exceptional quality of their day-to-day service of customer equipment, but also for their implementation of a rigorous training program required for all new service members before entering the field. In addition, Advance’s service team was also recognized for its ability to effectively manage productivity and efficiency of their field teams and Help Desk program, while continually tracking and improving customer satisfaction.
Advance is committed to maintaining its record of an exceptional customer experience in all areas of service. Whether it is hardware, managed IT services, or software implementation customers can expect to work with a professional, attentive and highly trained member of our service team throughout the entire process. “Our customers partner with Advance because they know and expect that they will have an experience that is far superior and more valuable than that of any other provider. Exceeding their expectations requires building a team of the very best people and maintaining an ongoing commitment to investment in their growth and development. This award is terrific acknowledgement that we are meeting this objective,” says Jeff Elkin, President of Advance.
Advance was awarded this honor in 2016 and 2017 as well, marking its continual investment to its service and support teams in order to achieve the highest degree of satisfaction from its customers.
As a business solutions provider, Advance helps organizations become more efficient and more effective through technology, processes and services backed by industry leading support. Whether it’s proactively managing a customer’s IT infrastructure, providing multifunctional devices, or an electronic document management software solution, Advance provides solutions for productivity so organizations can focus on their core business. Celebrating over 50 years of serving Maryland businesses, Advance has deep roots throughout the state. As an independent, family owned business, Advance is proud to partner with organizations such as the Baltimore Ravens, Maryland Zoo, Maryland Athletics, and the National Aquarium for office efficiencies and to demonstrate its commitment to the local community.
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Today, we are empowering digital workplaces with innovative technologies and services as well as a deep understanding of managing and accessing information.
With a strong history of introducing new technologies into the workplace, Ricoh continues to enable companies and individuals to work smarter with innovative products and dynamic solutions that help businesses grow and profit.