In a Competitive Industry, Advance Will Never Be #1

I recently called the customer service number of my satellite radio provider to question a charge on my credit card statement.  After finally reaching a person, I explained my reason for calling and was told that I would need to be transferred to another department.  Upon reaching this other department, I asked why my credit…

Control your data – don’t let it control you

Multifunctional printer/ scanner/ fax devices are being used more and more in the everyday office. With that said, the number of options available on these devices (also known as MFPs or MFDs) also continues to grow thus requiring more detailed MFP configuration. The majority of new multifunctional devices are setup with simple scanning solutions such…

In the beginning…..

Blog # one. Sometimes it helps to just begin writing to get used to the idea that you’re about to embark on a new journey. Most people in Baltimore, Maryland know us from our commercials – Alan jumping out of a helicopter to fix a copier on the Pride of Baltimore (note: he did some…

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