Advance is Recognized as a Ricoh/Savin 2017 RFG Circle of Excellence Award Recipient
Advance announces that it is the recipient of the 2017 RFG Circle of Excellence award from Ricoh USA, a global technology company known for its quality of products, exceptional standard of customer service and sustainability initiatives.
The award is intended to recognize dealers who have demonstrated outstanding service and support to its customers and exceeded Ricoh/Savin’s requirements for service excellence. Advance’s service team was recognized specifically for their implementation of rigorous training programs required for all service personnel prior to entering the field. Advance’s service team was also recognized for its ability to effectively manage productivity and efficiency of their field teams and Help Desk program, while continually tracking and improving customer satisfaction.
Advance is committed to maintaining its record of an exceptional customer experience in all areas of service. Whether it is hardware, managed IT services, or software implementation customers can expect to work with a professional, attentive and highly trained member of our service team throughout the entire process. “Our customers partner with Advance because they know and expect that they will have an experience that is far superior and more valuable than that of any other provider. Exceeding their expectations requires building a team of the very best people and maintaining an ongoing commitment to investment in their growth and development. This award is terrific acknowledgement that we are meeting this objective,” says Jeff Elkin, President of Advance.
Advance was also awarded this honor in 2016, marking its continual investment to its service and support teams in order to achieve the highest degree of satisfaction from its customers.
As a business solutions provider, Advance helps organizations become more efficient and more effective through technology, processes and services backed by industry leading support. Whether it’s proactively managing a customer’s IT infrastructure, providing multifunctional devices or an electronic document management software solution, Advance provides solutions for productivity so organizations can focus on their core business. Celebrating over 50 years of serving Maryland businesses, Advance has deep roots throughout the state. As an independent, family owned business, Advance is proud to partner with organizations such as the Baltimore Ravens, Maryland Zoo, Maryland Athletics, and the National Aquarium for office efficiencies and to demonstrate its commitment to the local community.
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Under its corporate tagline – imagine. change. – Ricoh continues to empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ending March 2016, Ricoh Group had worldwide sales of 2,209 billion yen (approx. 19.6 billion USD).