Systems Engineer II / Managed IT Services

Jan. 27, 2017

The Systems Engineer is a member of the Advance Managed IT Team and serves our customers by managing and maintaining technology standards, processes, and procedures for client’s infrastructure as directed by the vCIO.  Selected candidate will provide primarily remote support services to accounts by analyzing work orders, investigating service tickets, conducting tests, and resolving problems.

Working at our Cockeysville headquarters, the Systems Engineer may travel to customer sites in the Baltimore/Washington corridor.

Your responsibilities will include 

  • Proactive remote monitoring of client environments in concert with external providers
  • Troubleshooting and repairing issues with the following:
    - Industry specific software applications
    - Servers
    - Workstations
    - Network printers
    - Local Area Networks (LAN) both wired and wireless
    - Firewalls 
    - Antivirus/Malware Software
  • Establishing service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests

Requirements include

  • Virtualization experience required (VMware, Hyper-V, etc.)
  • Microsoft Certified Systems Engineer (MCSE) preferred
  • 5+ years experience in the network of a multiple site Windows 2008/2012 server environment (100 – 150 users)
  • Experience supporting Windows 7 desktops
  • Experience supporting Microsoft Server 2008/2012
  • Experience supporting Microsoft Exchange 2010/2013
  • Experience with Office 365 cloud services
  • Working knowledge of firewalls, routing and switching
  • Experience providing remote support and using remote management software
  • Ability to work independently and with little direct management
  • Ability to effectively communicate with clients to identify and resolve problems
What you can expect when you join Advance 

  • Comprehensive benefits plan including health, vision and dental insurance
  • Flexible Spending Accounts
  • Company Provided Life and AD&D Insurance
  • 401(k) Plan with an excellent company match
  • Short-Term and Long-Term Disability Insurance
  • On-site Wellness Program
  • Tuition Reimbursement

Please send your resume detailing your qualifications to

Thank you for your interest in Advance!

Advance was recently named a Best Place to Work by the Baltimore Business Journal and a Baltimore Sun Top Workplace.  To learn more about how We Live and Breathe This Stuff, follow us on Twitter (@advancestuff), FacebookYouTube, and LinkedIn.